24 HOURS RETURN POLICY:

S.NO. 24 HOURS RETURN POLICY SOLUTION
1 Missing Product - Send a new product immediately within 48 hours.
- Require photos and call recording.
- Initiate a courier claim.
- Request a video of unboxing if available.
- Provide ₹100 points in the customer's Miss Highness wallet (no deduction amount + COD given).
2 Damage Product/Wrong Item Received - Return the product immediately within 7-10 days.
- Require photos and call recording.
- Initiate a courier claim.
- Request a video of unboxing if available.
- Quality Control (QC) is mandatory.
- Provide ₹100 points in the customer's Miss Highness wallet.
- Jewelry Tag is a Must (no deduction amount + COD given).
4 Packaging Damage - Send a new box as a prepaid order.
- Provide ₹100 points in the customer's Miss Highness wallet.
5 If 925 Stamp is not on the product - Explain to the customer that an Authenticity card is given as proof that it is 925 Pure Silver Jewelry.

 

7 DAYS RETURN POLICY:

S.NO. 7 DAYS RETURN POLICY SOLUTION
1 Size Issue/ Not Fit - Return the product immediately within 7-10 days.
- Require photos and call recording.
- Initiate a courier claim.
- Request a video of unboxing if available.
- Quality Control (QC) is mandatory.
- Provide ₹100 points in the customer's Miss Highness wallet.
- Jewelry Tag is a Must (no deduction amount + COD given).
2 Dislike Product / Bad Quality/ Too Small/ Less Weight - Return the product immediately within 7-10 days.
- Require photos and call recording.
- Initiate a courier claim.
- Request a video of unboxing if available.
- Quality Control (QC) is mandatory.
- Provide ₹100 points in the customer's Miss Highness wallet.
- Jewelry Tag is a Must (no deduction amount + COD given).
3 Stone Fall - Return the product immediately within 7-10 days.
- Require photos and call recording.
- Initiate a courier claim.
- Request a video of unboxing if available.
- Quality Control (QC) is mandatory.
- Jewelry Tag is a Must.
- ₹100 will be deducted as courier and shipping.

 

30 DAYS RETURN POLICY:

S.NO. 30 DAYS RETURN POLICY SOLUTION
1 Product Tarnish [Getting black] - Return the product immediately within 7-10  days.
- Require photos and call recording.
- Request a video of unboxing if available.
- Quality Control (QC) is mandatory.
- Provide ₹100 points in the customer's Miss Highness wallet.
- Jewelry Tag is a Must (no deduction amount + COD given).