At Miss Highness, we are committed to providing exceptional 925 silver jewelry. We understand that, in some cases, you may need to return or exchange a product. To ensure a smooth process, please review the following policy details.

1. Initial Notification and Conditions for Returns/Exchanges

To initiate an exchange or claim a refund in the Miss Highness wallet, kindly contact us via:
📧 Email: support@misshighness.com
📞 Phone: +91 96253 14275

  • A clear video of the item, highlighting the issue (damage, defect, or sizing concerns), must be sent.
  • Any issues raised after 24 hours of receiving the product may not be eligible for exchange or return.
  • The product must be unused, in its original packaging, with all tags and labels intact.
  • Returns/exchanges will not be accepted for clearance sale items, flash deals, festive offers, or any other discounted products.
  • Exchanges are valid for 7 days. However, in cases of lost, missing, wrong, or broken products, a 24-hour exchange policy applies.
  • Returns will be picked up from the same address where the product was shipped. For any address change, please contact customer care.
  • To prevent misuse, customers must pay ₹199 for any exchange or refund in the Miss Highness Wallet.

2. Refund & Exchange Scenarios

a) Damaged/Lost/Missing/Empty Box/Wrong Product Received (24-Hour Exchange Policy)

  • A package opening video is mandatory for claims regarding damaged, missing, or incorrect products.
  • Without a video, refunds or exchanges will not be processed.
  • The issue must be raised within 24 hours of delivery.

b) Color-Related Issues (7-Day Exchange Policy)

  • Every product is quality checked before shipping, but in rare cases, if the issue arises, we offer a 7-day exchange or refund in Miss Highness Wallet.
  • Customers must pay a ₹199 return shipping charge to prevent policy misuse.
  • If the issue is resolvable (e.g., polishing), the item will be returned to the customer, and Miss Highness will cover the re-shipping charges.

c) Change of Mind or Dissatisfaction (7-Day Exchange Policy)

  • A full refund will be issued in Miss Highness Wallet credits.
  • A ₹199 deduction will be applied as a return shipping charge.
  • Requests must be made within 7 days of receiving the product.

d) Stone Displacement (7-Day Exchange Policy)

  • If a stone falls off, you are entitled to a return or exchange within 7 days.
  • After 7 days, Miss Highness will not be responsible for any misplaced stones.
  • A ₹199 prepaid shipping charge applies, while the repairing cost will be covered by Miss Highness.

3. Warranty Terms

  • Lifetime free plating is available on all Miss Highness products.
  • A maximum ₹199 delivery fee applies for shipping plated or repaired products.

4. Important Considerations

  • 24-hour claim window for missing, broken, damaged, empty box, or incorrect product.
  • 7-day exchange policy for dissatisfaction, design issues, or mind changes.
  • Items must be returned in original packaging with all tags intact.
  • Lifetime warranty for re-polishing (customer pays ₹199 shipping; repolishing is free).
  • Refunds are issued as Miss Highness Wallet credits or gift vouchers.
  • In case of a dispute, Miss Highness holds the final decision. All disputes fall under the jurisdiction of Delhi.

 

Miss Highness reserves the right to amend this policy at any time. Thank you for your cooperation and for choosing Miss Highness 925 Silver Jewelry!

For further assistance, contact us at 📧 support@misshighness.com.