24 HOURS RETURN POLICY:
| S.NO. | 24 HOURS RETURN POLICY | SOLUTION |
|---|---|---|
| 1 | Missing Product | - Send a new product immediately within 48 hours. |
| - Require photos and call recording. | ||
| - Initiate a courier claim. | ||
| - Request a video of unboxing if available. | ||
| - Provide ₹100 points in the customer's Miss Highness wallet (no deduction amount + COD given). | ||
| 2 | Damage Product/Wrong Item Received | - Return the product immediately within 7-10 days. |
| - Require photos and call recording. | ||
| - Initiate a courier claim. | ||
| - Request a video of unboxing if available. | ||
| - Quality Control (QC) is mandatory. | ||
| - Provide ₹100 points in the customer's Miss Highness wallet. | ||
| - Jewelry Tag is a Must (no deduction amount + COD given). | ||
| 4 | Packaging Damage | - Send a new box as a prepaid order. |
| - Provide ₹100 points in the customer's Miss Highness wallet. | ||
| 5 | If 925 Stamp is not on the product | - Explain to the customer that an Authenticity card is given as proof that it is 925 Pure Silver Jewelry. |
7 DAYS RETURN POLICY:
| S.NO. | 7 DAYS RETURN POLICY | SOLUTION |
|---|---|---|
| 1 | Size Issue/ Not Fit | - Return the product immediately within 7-10 days. |
| - Require photos and call recording. | ||
| - Initiate a courier claim. | ||
| - Request a video of unboxing if available. | ||
| - Quality Control (QC) is mandatory. | ||
| - Provide ₹100 points in the customer's Miss Highness wallet. | ||
| - Jewelry Tag is a Must (no deduction amount + COD given). | ||
| 2 | Dislike Product / Bad Quality/ Too Small/ Less Weight | - Return the product immediately within 7-10 days. |
| - Require photos and call recording. | ||
| - Initiate a courier claim. | ||
| - Request a video of unboxing if available. | ||
| - Quality Control (QC) is mandatory. | ||
| - Provide ₹100 points in the customer's Miss Highness wallet. | ||
| - Jewelry Tag is a Must (no deduction amount + COD given). | ||
| 3 | Stone Fall | - Return the product immediately within 7-10 days. |
| - Require photos and call recording. | ||
| - Initiate a courier claim. | ||
| - Request a video of unboxing if available. | ||
| - Quality Control (QC) is mandatory. | ||
| - Jewelry Tag is a Must. | ||
| - ₹100 will be deducted as courier and shipping. |
30 DAYS RETURN POLICY:
| S.NO. | 30 DAYS RETURN POLICY | SOLUTION |
|---|---|---|
| 1 | Product Tarnish [Getting black] | - Return the product immediately within 7-10 days. |
| - Require photos and call recording. | ||
| - Request a video of unboxing if available. | ||
| - Quality Control (QC) is mandatory. | ||
| - Provide ₹100 points in the customer's Miss Highness wallet. | ||
| - Jewelry Tag is a Must (no deduction amount + COD given). |