Square stone silver pendant necklace

At Miss Highness, we are committed to providing you with the finest 925 silver jewelry. We understand that sometimes circumstances may arise where you need to return or exchange a product. Please take a moment to review our return and exchange policy to ensure a smooth and satisfactory experience.

1. Opening Videos Requirement:

• Before unpacking your order, it is mandatory to record an opening video of the package.

2. Damage Cases:

• In the event of damage, please ensure you have an opening video.
• If you have an opening video, we will process the exchange or return without additional charges.
• If no opening video is available, a nominal fee of 199 credits for shipping will be deducted from the refund amount, and the remaining balance will be credited to your Miss Highness wallet.

3. In-Box Breakage:

• If your product arrives with in-box breakage and you have an opening video, we will provide a replacement box with free shipping.
• In the absence of an opening video, a shipping fee of 199 credits will be charged for the replacement box.

4. Color-related Issues:

• If you encounter any issues with the color and wish to return or exchange the product, we will require you to cover the shipping costs.
• After polishing or addressing the issue, we will promptly send the product back to you.

5. Dissatisfaction or Change of Mind:

• If you are not satisfied with the product or have changed your mind, we offer a full refund in the form of Miss Highness wallet credits. Return shipping charges apply. (24Hrs)

6.Stone:

• We stongly believe in our loyal customers, for the same we are providing 7 days Hussle Free Return/Exchange if the stone is misplaced from the any piece of jewellery
• Post 7 days from the date of delivery Miss Highness is not reponsible for any kind of dispute realted to the same.

7. Warranty

• Absolute 6 Month of warranty when we talk about plating on all silver jewellery, only a nominal delivery charge will be applied according to your location. (Max.₹ 199)

Important Notes:

• All return and exchange requests must be initiated within 24 Hrs of receiving the product.
• Please contact our customer support team at support@misshighness.com to initiate the return or exchange process.
• Ensure that the product is in its original packaging with all tags and labels attached.

Note* :
All the Refund amount will be processed in your Miss Highness wallet or as a Gift Vouchure.
In case of dispute, it’s up to the sole discretion of Miss Highness (company) for further course of action. All disputes will be subject to Delhi jurisdiction.

Miss Highness reserves the right to update or modify this policy at any time. We appreciate your understanding and cooperation in adhering to these conditions for a seamless shopping experience with our 925 silver jewelry collection.

1. Is Miss Highness Jewelley made of Pure Silver?

Ans: Our jewellery is crafted using 925 Pure Silver which is the best and pure quality of silver in the world. All our products come with government approved hallmark Pure 925 silver stamp and authenticity certificate, so you can be confident you're purchasing a high-quality product.

2. What is estimate time of delivery?

Ans: We dispatch all the order same day or maximum 24 hours. Once order is dispatched you will receive SMS/WhatsApp notification with courier tracking id. You can track your order anytime by using tracking id . Usually, it takes 3-5 days to get the product delivered at your doorstep.

3. What if my parcel is lost or Stolen?

Ans: Miss Highness is totally responsible for lost or stolen packages. If your package has not arrived within the estimated delivery time, please contact our customer support to file a claim. After getting in touch with our delivery partners, we will solve your issue ASAP.

4. What if i got wrong item/parcel?

If you receive the wrong item, please contact Miss Highness customer service as soon as possible. We will work with you and our logistics team to resolve the issue and provide a replacement or refund if necessary.

5. Do you provide open box delivery?

Ans: Currently we are not providing open box delivery buy we do provide 100% refund incase you receive wrong or damage item but open box video is mandatory.